Shipping policy
Shipping Policy for Playbook Sports
Effective Date: 4th November 2024
1. Shipping Overview
At Playbook Sports, we strive to deliver your orders in a timely manner. This Shipping Policy outlines the shipping methods, costs, and delivery times for all orders placed through our website.
2. Shipping Locations
We currently ship to addresses within Australia and internationally
3. Shipping Methods and Costs
Standard Shipping - Australia Post:
Prices will be calculated upon checkout and can also be found on individual product pages
Generally 3-6 business days for metro areas, but check the shipping calculator or checkout for accurate ETA's for your postcode.
Express Shipping - Australia Post
Prices will be calculated upon checkout and can also be found on individual product pages
Generally 1-3 business days for metro areas, but check the shipping calculator or checkout for accurate ETA's for your postcode.
Express orders are given priority over standard orders and will be packed and shipped first.
International Shipments
For international customers, Playbook Sports will contact to you about details.
All single cards will be shipped in a penny sleeve and top loader at minimum
4. Order Processing Time
Orders are typically processed within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s website.
6. Delivery Issues
If your order does not arrive within the estimated delivery time, please contact our customer service team at customerservice@playbooksports.com.au. We will work with you and the shipping carrier to resolve the issue.
7. Damaged or Lost Items
If you receive a damaged item, please notify us immediately. For lost items, please contact us after the estimated delivery time has passed. We may request photos or additional information to assist in processing your claim.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our returns and refunds policy. Please note that shipping costs are non-refundable.
9. Contact Us
If you have any questions about our shipping policy or your order, please contact us at:
Playbook Sports
customerservice@playbooksports.com.au